I need a chair to go to and from my car at work. It can be a short distance or a long one, depending on where I find a parking space.When I first set up my chair I had problems with charging it and keeping it on. I contacted them and they responded quickly. They had a tech call me and walk me through what might be the problem and it was simple, the wires into the battery were not plugged in. This was luckily, easily fixed and took all of 2 min on the phone with the tech guy. You do not know until you know. Customer service was excellent and they followed up to make sure everything was good as well :)I have never used a chair like this before. I had a scooter, which is very different and super easy to use, but too heavy for me to get in and out of the car. This chair is not light, per say, but it is easy to maneuver. To take it out of the car I tilt it with the small safety tip wheels down and lean the chair back until those wheels hit the floor and then roll it back out of the car.To put it back in I tilt it back on those wheels until the front wheels are up to the lip of the car and then lift it and roll it in from there.These maneuvers mean that I bear very little of the actual weight and that makes all the difference :) Please see terrible paint pic. If lifting is difficult, this chair and maneuver might make a big difference for you as well :)It is comfortable to sit in. I got a little side pocket for my drink, and umbrella and the charger. I made a large pouch to hang on the back for my service dog to ride in and she is small so I can also fit another bag behind her and I use the seat belt to attach to my purse strap to hang it just under the back of the seat.It was an adjustment getting used to the toggle. I have found that running it on 2-3 speed is best for maneuvering, especially in tight spaces like elevators. Any faster and it will sometimes rush forward too fast and smash my feet. It is hard to keep it on a straight line, it tends to veer to the side every so often, but lowering the speed lessens the veering.I use the full speed when I am going a distance without a lot of things to avoid, e.g. the route back to the parking lot, and it helps me to zip out of the way when cars come by.It is low, which I found I disliked at the grocery store. The footrests are comfy but make getting in and out quickly difficult, but I suspect it is that way for all wheelchairs. This is my first.It also charges well and runs a long time on that charge. I use it for about 10 minutes twice a day and only need to top off the charge once a week, so far.Very happy with this purchase! :)