This kettle is so easy to use. It has a wide mouth at the top so it's easy to fill. Everything about it is just perfect. I must admit that sometimes I forget to pull out the plug, which is recommended when not in use, but it hasn't been an issue.Very fast shipping, we had it only for a day but I can confirm it’s all metal inside. Very quiet and fast.We had an issue with our unit after 18 months of daily use. The team was very helpful in getting it replaced in a timely manner.I’ve had the kettle for about 18 months and it worked well with a few quirks that others have commented: the lid can get quite hot and the auto switch off didn’t work consistently. In the past month it just stopped working, wouldn’t turn on at all. I reached out to the seller and got a very prompt response from their customer service, who actually came through with fulfilling on their 2 year warranty. They shipped me out a new kettle immediately and I hope this one will last a few more years!Like other people mentioned, customer service is super great. They responded message effectively and solved the problem. And of course, the product is a nice designer. Worth to buy!!!XOXOXOWe use this kettle daily, and it was flawless for over 12 months. The LED light did not turn on recently, but it still works fine. I sent the customer service team a message, and they immediately sent me a brand-new replacement. I cannot ask for better services. This company cares about its customers, and I will surely buy again from them.Two tips:1. I recommend replacing the cap with the plastic one in the package as the metal one can get hot.2. While you cannot see the water level from outside, you can quickly learn when to stop filling water. Plus, it is pretty tolerant if you go a bit above the max line.Again, kudos to the ASCOT team for their outstanding product and customer service!I had been looking to replace my old Krups electric kettle for a while I wanted it to have the same capacity as the old one. I finally settled on this cute tea pot. The aesthetic appearance was important as well as the function. I just received it a few days ago and so far so good. First of all it looks great in my kitchen. The only negative is that it doesn't have a water level window which allows you to see how high its filling and as its nearing the boiling temp. Not the most important thing but helpful. Also the whole bottom element is plastic. Didn't realize this. But pot itself is stainless steel. It would be nice to have an automatic lid opening and closure but the style doesn't allow for that! Its very easy to use and not too heavy when filled. So after all is said and done... I love it!Love the kettle. It looks elegant, easy to clean, handle is user friendly, boils quickly and pours well.It boils fast, easy to use it, and beautiful looking kettle.However, I found that the paint was chipped off near the spout after using it for 2 months.This kettle gets super hot very quickly and it is quiet. Love the look...very fast shipping too